We believe in transparent rules. This document explains when the Service issues refunds, when it does not, and how our code delivery guarantee works. Please read it before making a purchase. The general rules of the Service are set out in the Terms of Use.
Guarantee on disposable numbers
The rule is simple and automatic: if the SMS code was not received, the payment is refunded with no need to contact support. If the code was received and displayed in the dashboard, the service is deemed rendered, and no refund is provided for it.
Guarantee on “for registration” numbers
Numbers marked “for registration” carry a Telegram code delivery guarantee: if the code is not delivered after proper request attempts, we will, at your choice, replace the number or refund the payment. The guarantee covers code delivery; what happens to the created account afterwards (including restrictions imposed by the platform) is outside our responsibility.
When a refund is provided
- the paid number was not issued;
- the number did not work for more than 24 consecutive hours through our fault or the carrier’s;
- the number was disconnected by the carrier through no fault of the client, and a replacement is not possible.
Refunds are credited to the dashboard balance within 1–5 business days; on request, to the original payment method, if this is technically possible for the payment method used.
When a refund is not provided
- the client changed their mind or made a mistake when choosing a service after it was rendered;
- the client terminated the service early of their own accord, with no technical reason;
- the client refused to provide the documents required to activate the selected destination;
- the number works, but a specific third-party platform does not send messages to it under its own rules (for Telegram registration, see the separate guarantee above);
- these rules, the Terms of Use or applicable law have been violated;
- the balance was topped up by mistake, but the funds are available for use in the dashboard;
- an account created using the number has been restricted or blocked by a third-party platform.
How to request a refund
Contact support from your dashboard: provide the number, the transaction date and a description of the problem. We see the SMS delivery status on our side, so decisions are made quickly and without red tape.